All customized products from Subtly Southern are final sale due to the personalized nature of monogrammed items.
Please inspect your order immediately upon arrival. If you receive a damaged or defective item, you must contact us within 48 hours of delivery.
If our returns department receives the merchandise within 14 days of delivery, a refund will be issued to the original form of payment. Due to credit card processing fees, there will be a 10% restocking fee on all cash refunds. There will be no restocking fee if you choose to accept store credit.
If our returns department receives your return past the 14th day of delivery or the return does not meet the guidelines as outlined in our return policy, the items will be shipped back to the address provided on your original order. A standard shipping charge will be applied to the credit card used for the initial purchase.
Please note that shipping charges are non-refundable. You can send your package back to us using the shipping method of your choice, as you are responsible for these shipping charges as well. We suggest using a shipping service with tracking capabilities or purchasing insurance for the package. We are not responsible for any packages lost or damaged in the mail and will not issue any refunds for them.
Exchanges: Because merchandise is available in limited quantities, we are unable to offer any exchanges. We suggest placing a new order for any items you want and following our return policy as outlined above.